Contact Support

Typical Reply Times

Live chat replies are almost instant during peak hours, usually within a minute. If the queue is long, the wait may be up to five minutes, but you will see a position number. For the contact form, expect a reply within two to four hours during business periods. Most cases are answered within one hour, but complex requests may take longer.

Which Channel to Use

Live chat is best for anything account-related: login problems, bonus questions, or balance checks. The chat connects you directly to a support agent who can resolve issues in real time. The contact form is better for matters that need a written record, such as disputes, complaints, or requests for account history. You will receive a confirmation email with your case number for tracking.

Languages and Hours

Support answers in English and Bahasa Malaysia. Agents are trained to handle both languages fluently, so you can communicate in whichever you prefer. The live chat and contact form are available around the clock, every day of the year. There is no downtime, so you can reach out at any hour.

What to Have Ready Before Chatting

Before you open a live chat, have your account username, the approximate time of the transaction, and the payment channel used (e-wallet like Touch 'n Go or bank transfer). This lets the agent start helping immediately. If the issue is about a deposit or withdrawal, also note the exact amount in ringgit. The more details you provide upfront, the faster the first reply will be useful.

What Not to Send Over a Public Channel

Never send your password, full card number, or any one-time code in live chat or the contact form. These channels are not fully encrypted for sensitive data. If an agent asks for verification, they will request only your username or the last four digits of a card. No legitimate support team will ever ask for your full login details or payment codes.

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